China Merchants Bank has partnered deeply with Xiaoice Technology, leveraging Xiaoice's high-precision digital human technology to successfully implement digital employee solutions in multiple core departments, including the Retail Banking Department, Transaction Banking Department, Digital Finance Office, and Artificial Intelligence Laboratory. The two parties have jointly created industry-leading innovative application scenarios such as "New Customer Welcome Letter", AI Live Broadcast, and AI Practice Partner. Among these, the "New Customer Welcome Letter" has pioneered personalized user care with a thousand faces for a thousand people, significantly enhancing user experience while effectively promoting business conversion efficiency, becoming a benchmark practice for digital customer service in banks.

Xiaoice Technology empowers China Merchants Group. Leveraging industry-leading digital employee and large model technology, Xiaoice and China Merchants Financial Technology have jointly developed their first digital employee, "Zhao Xiaoying," and the digital employee platform, "China Merchants Like Shadow," which have been successfully implemented. By integrating with the group's internal IM tool "China Merchants On the Go," lightweight applications, and other entry points, Zhao Xiaoying, with its friendly and professional digital employee image, helps every group employee unify application and service entry points, bridging the last mile of data services. In the second month after its launch on the IM platform, Zhao Xiaoying's user base increased by 87% year-on-year, and its interaction volume increased by 88% year-on-year. In addition, Zhao Xiaoying, with Xiaoice's AI technology capabilities, is gradually integrating deeply into multiple core business segments such as China Merchants Shekou, China Merchants Port, China Merchants Highway, and China Merchants Renhe Life, becoming an intelligent assistant for business services.

In February 2021, digital employee Cui Xiaopan joined Vanke Group's finance department. Based on process and data modeling, combined with the overall capabilities of the Xiaoice framework, the overdue pre-payment accounts receivable reconciliation rate she handled reached 91.44%. Due to her outstanding performance, Cui Xiaopan was awarded the "Vanke Group Headquarters 2021 Excellent Newcomer Award" at the end of 2021. In 2022, Cui Xiaopan's work scope expanded from finance and treasury to functions such as investment, financing, engineering, cost, marketing, and operations, directly reaching every project under construction and for sale. She efficiently completed follow-ups with her "digital brain" commands, once again receiving the honor of "Vanke Group Excellent Digital Employee Award." Vanke Group also fully affirmed Xiaoice's neural network rendering and large model technology. In addition, Vanke Group and Xiaoice jointly created the intelligent voice assistant Xiao Wan, which can control nearly thirty third-party smart devices, such as property management offices and heating and plumbing. Xiao Wan interacts with residents naturally and emotionally, supporting multi-turn conversations with a single wake-up, providing residents with an interaction experience comparable to humans, creating a warm and proactive anthropomorphic companionship, and allowing them to enjoy a warm and considerate living experience.

Leveraging its industry-leading intelligent agent applications and large model technology, Xiaoice Technology, together with its long-term partner and new retail leader Watsons, has jointly launched the "Qu Chenxi Large Model Application Plan." This initiative supports AI-powered shopping guides, BA assistance, AI customer service, and virtual human live streaming in Watsons' retail scenarios. Centered around the Watsons mini-program, the plan utilizes Xiaoice's large model solutions and intelligent agent capabilities to seamlessly integrate with key business modules such as the product library, order system, and logistics system, collaboratively building a leading large model for the beauty vertical in the new retail industry. This intelligent system has fully covered Watsons' over 65 million members, playing a significant role across multiple business dimensions including customer service, marketing promotion, and operational efficiency.

L'Oréal China, leveraging the AI technology stack of the Xiaoice framework, has built an AI capability middle platform that supports multiple functions such as video and voice recognition, image text recognition, scene recognition, person recognition, knowledge graphs, and product tag expansion. This platform is used to support the construction of two key business systems: MCA (Media Contents Analysis) and SuperO chatBot. Among these, the MCA subsystem, through its multimodal recognition and understanding capabilities, automates the monitoring and quality review of massive KOL content (including videos, images, and articles) deployed by L'Oréal China across various platforms, significantly reducing manual review costs. Additionally, SuperO chatBot provides intelligent customer service for six brands – Lancôme, YSL, Biotherm, Vichy, La Roche-Posay, and Armani Beauty – across as many as 10 entry points and channels (official website, mini-programs, official accounts). It covers scenarios such as member services, product recommendations, and order inquiries. This not only standardizes and enhances the efficiency of AI customer service responses across brands and multiple channels but also helps L'Oréal China improve private domain operation efficiency and strengthen consumer loyalty.

Starting in 2019, the Xiaoice team began developing the AI referee and coach system, Guan Jun, for the Winter Sports Management Center of the General Administration of Sport of China. This marked the first time AI technology was fully involved in the national team's preparation for the Winter Olympics training, and it became the first case of AI assisting athletes in achieving a record of two gold and one silver medal in this global top-tier event. The Xiaoice team subsequently received official commendation from the Winter Sports Management Center of the General Administration of Sport of China. At the 2022 Beijing Winter Olympics, Xu Mengtao, the first Chinese woman to win a gold medal in aerials, stated in an interview with China Radio International: "A significant change in the preparation for the Beijing Winter Olympics was the technical analysis provided by Xiaoice's AI technology during training. We could watch technical videos and receive scores, all of which were powered by technology." In addition to participating in the team's daily training, Guan Jun also served as the sole competition referee for the aerials event at the 2021 Beijing Winter Olympics test competition. Its officiating results were unanimously recognized by the International Ski Federation, the Beijing Winter Olympics Organizing Committee, and the Winter Sports Management Center of the General Administration of Sport of China. Over the eight years that Guan Jun has accompanied the national team, it has continuously iterated and upgraded, keeping pace with project development and competition demands. It will accompany the Chinese aerials team to the 2026 Milan Winter Olympics, witnessing the national aerials team win gold medals at the Winter Olympics for the second time.

Xiaoice has cooperated with Sichuan Yuntu to create "AI + Culture" intelligent services for the Sichuan Provincial Library based on AI visual rendering and large model interaction capabilities. The ancient-style digital human created by Xiaoice, by interpreting classic stories and recreating traditional aesthetic cultural scenes, builds an immersive experience for users; another real-time interactive digital librarian, equipped with Xiaoice's multimodal interaction engine, can support 24/7 online services such as business consultation and real-time guidance. In these two application scenarios, Xiaoice's AI technology empowers the library to build a new service model that combines traditional heritage with intelligent interaction, and further enhances the affinity and technological sense of cultural dissemination.

The digital anchors N Xiaohei and N Xiaobai, jointly created by National Business Daily and Xiaoice, have been officially launched along with "AI TV". National Business Daily "AI TV" is the world's first video live broadcast TV program driven by artificial intelligence technology. The entire process of collection, editing, and broadcasting is automatically completed by AI, which can broadcast global financial information 24/7 without interruption, greatly improving the timeliness and coverage of information dissemination. Xiaoice, with its mature digital employee solutions, assists traditional financial media in achieving business innovation and accelerating the transformation to new smart media.